Projektleiter Kundendienst (m/w/d)
Core
Managing service and customer service orders, ensuring efficient staff scheduling, and handling billing for maintenance contracts.
Role type
Service project manager
Builds
Service and maintenance operations for building technology systems
Domain
Building technology (HVAC, plumbing, building automation)
Deliverable
client delivery
Required skills
order processing, staff scheduling, procurement, billing, quotation creation, cost control, customer acquisition
Preferred skills
leadership experience, technical training (Techniker), driver's license (Class B)
Responsibilities
Process service and customer service orders, schedule staff to ensure full employment, procure materials, bill maintenance contracts, create quotes and follow-ups, control revenue and costs, acquire new customers
Seniority
Mid-level, team lead