IT-Administrator Service Desk, 2nd & 3rd Level Support (m/w/d) - in Berg (bei Ravensburg)
Core
Providing 2nd and 3rd level IT support via phone, email, and remote channels, managing IMAC tasks, and maintaining datacenter infrastructure.
Role type
Senior IT Administrator (Service Desk)
Builds
IT infrastructure stability and user support for enterprise clients
Domain
IT Operations / Datacenter Management
Required skills
Microsoft Server administration, Active Directory, SQL Server, Exchange Server, Citrix environment support, Firewall/VPN/Router configuration, IMAC process execution
Preferred skills
Datacenter operations experience, IT security management
Technologies
Windows Server, Active Directory, SQL Server, Exchange Server, Citrix, Firewall, VPN, Router
Responsibilities
Communicate with customers for 2nd and 3rd level support, execute IMAC tasks (Installation, Move, Add, Change), install and integrate systems into datacenter IT structures, maintain Microsoft products, support Citrix environment helpdesk requests, monitor internet connections and network security systems
Seniority
Mid-level, hands-on IC