Sachbearbeiter im Kundenservice (m/w/d)
Core
First point of contact for customers regarding orders, deliveries, returns, and complaints, coordinating with logistics partners and internal departments.
Role type
Customer service clerk
Builds
Order fulfillment, returns processing, and customs documentation for the NIMAX e-commerce platform
Domain
E-commerce / Hobby Astronomy
Deliverable
product features (via careerplan.io/jobs/13635-b747ae23_JB5265369-S-sachbearbeiter-im-kundenservice-mwd-at-nimax-gmbh)
Required skills
Customer communication, order management, returns processing, customs declaration, logistics coordination, MS Office
Responsibilities
Handle written and telephone customer inquiries, process returns and refunds, create customs and export declarations, coordinate with logistics partners on lost packages or damage, route incoming orders to appropriate teams