Technischer First Level Support (m/w/d) Verpackungsmaschinen
Core
Handling pre-qualified service, fault, and status reports for packaging machines via remote support and initial technical measures.
Role type
First Level Support Engineer (Packaging Machines)
Builds
Packaging machine systems for the dairy, beverage, food, cosmetic, and pharmaceutical industries
Domain
Industrial machinery / Packaging technology
Deliverable
client delivery
Required skills
Analytical thinking, fault diagnosis, structured problem-solving, documentation, decision-making for escalation
Preferred skills
Remote service experience, after-sales service experience, customer orientation, clear communication
Technologies
Condition monitoring systems, machine data analysis tools, remote support platforms
Responsibilities
Analyze fault patterns and machine data to resolve issues; decide on escalation to Second Level Support or field technicians; document service cases and analysis steps; support technical field deployments when needed
Seniority
Mid-level, hands-on IC
