Customer Support Engineer (f/m/d)
Core
Install, service, and troubleshoot cryogenic cooling systems (cryostats) for quantum technology customers on-site.
Role type
Field service engineer (cryogenics)
Builds
Quantum cooling solutions for research and industrial applications
Domain
Quantum technology / Cryogenics
Deliverable
physical/clinical work
Required skills
Cryogenic equipment installation, root cause analysis, on-site troubleshooting, technical documentation, international travel management
Preferred skills
Physics or quantum science background, experience with cryogenic systems, high emotional intelligence
Technologies
Cryostats, magnetic cooling systems
Responsibilities
Install and service cryostats at customer sites, provide product training and documentation, handle technical enquiries and solve problems via phone/email/on-site, report technical issues to engineering teams, monitor and improve customer satisfaction
Seniority
Mid-level, hands-on IC
