Customer Success Engineer
Core
Act as the key technical partner for spacecraft missions, supporting customers from pre-sales through on-orbit operations to ensure product performance and mission success.
Role type
Customer Success Engineer (Space Propulsion)
Builds
Ground support equipment, telemetry analysis tools, and operational strategies for satellite mobility.
Domain
Aerospace / Space Propulsion / Satellite Systems
Required skills
Electric propulsion systems knowledge, Satellite systems knowledge, Python programming, Electronics design and operation, Telemetry analysis, Mission planning tools, Documentation tools, JIRA, Space industry standards (ECSS, ITAR)
Preferred skills
Manufacturing processes, Launch services knowledge, Space data platforms
Responsibilities
Act as main point of contact for project and program management, Analyze customer requirements and develop compliance matrices, Provide technical support to Sales and customers, Support integration and operation of products, Contribute to development of ground support equipment, Manage and facilitate customer tests and workshops, Initiate and report on non-conformance processes, Analyze on-orbit telemetry and recommend operational parameters, Deliver technical documentation.
Seniority
Mid-level, hands-on IC
