Kundenbetreuer – Vollzeit (m/w/d)
Core
Account manager responsible for reliable project execution, customer communication, and ensuring agreed marketing measures are implemented for clients in the marketing agency.
Role type
Account Manager (Customer Care)
Builds
Marketing campaigns and client service processes
Domain
Marketing Agency
Deliverable
client delivery
Required skills
customer relationship management, project coordination, communication (phone/email), process adherence, problem solving
Preferred skills
customer success experience, business administration background
Technologies
email, telephony
Responsibilities
manage existing client relationships, capture client requirements and develop aligned marketing measures, conduct regular feedback calls, track open issues and ensure reliable implementation, answer client questions about campaigns and collaboration, process incoming client inquiries via email
Seniority
Entry to Mid-level