Senior IT Service Manager Workplace (m/w/d)
Core
Managing end-to-end IT service delivery for physical and virtual clients, software, print, scan, and presentation solutions to ensure stable operations for the German Armed Forces.
Role type
Senior IT Service Manager (Workplace/VDI)
Builds
Stable, secure, and efficient IT services for end-users across domestic and international operations
Domain
Defense / IT Infrastructure / Virtual Desktop Infrastructure
Required skills
ITIL framework expertise, Agile methodology, VDI architecture, Virtualization technologies, Service lifecycle management, Stakeholder negotiation
Preferred skills
Citrix, VMware, Process improvement, Budget planning
Technologies
Citrix, VMware, VDI
Responsibilities
Oversee service management across the entire lifecycle, Coordinate implementation of connected technical topics, Analyze complex requirements and develop comprehensive solutions, Drive continuous service improvement and CSI, Manage service-specific products and process efficiency, Lead project requirements and stakeholder alignment, Create budgets and conduct needs analysis
Seniority
Senior, hands-on IC