Senior Service Engineer LVT - Ausbildungssysteme (m/w/d)
Core
Senior Service Engineer responsible for the operation, maintenance, and support of the Learning Management Tool (LVT) and underlying IT infrastructure for over 300,000 users across German military training institutions.
Role type
Senior Service Engineer (IT Infrastructure & Support)
Builds
Stable, secure, and efficient IT services for the German Armed Forces (Bundeswehr) training systems
Domain
Defense / Military IT / Training Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network, Server, and Client technologies; Windows Server environments; Active Directory; LAN/WAN, Firewall, Routing/Switching; Cloud environments; Virtualization technologies (e.g., VMware); Backup and Storage solutions; Incident, Problem, and Change management processes
Preferred skills
Experience in IT System Houses or Managed Service environments; Direct customer contact experience
Technologies
Windows Server, Active Directory, VMware, Cloud environments
Responsibilities
Installation, configuration, operation, maintenance, and monitoring of IT infrastructure and systems; Handling 2nd and 3rd-level support incidents; Analyzing root causes and resolving recurring issues; Planning, implementing, and documenting infrastructure changes; Ensuring continuous operation of supported systems; Proactive monitoring and early detection of potential disruptions; Maintaining technical documentation in knowledge bases; Providing technical consulting on operations and development
Seniority
Senior, hands-on IC