IT Experte ITIL SACM Mobility (m/w/d)
Core
Design, develop, and operate Service Asset and Configuration Management (SACM) services and CMDBs to ensure stable, secure, and efficient IT infrastructure for the German Armed Forces.
Role type
Senior IT Service Management Specialist (SACM/CMDB)
Builds
Central ITSM landscape, automated service chains, and telemetry data systems for AIOps
Domain
Defense / IT Service Management / Configuration Management
Required skills
Service Asset and Configuration Management, CMDB design and data modeling, ITSM platforms (IBM Control Desk, USU SM), service development, stakeholder communication
Preferred skills
Experience in government/authority environments, leadership ground area experience
Technologies
IBM Control Desk, USU SM, DCON IT-SPS, FNT-Command
Responsibilities
Conceptualize service and object mapping in CMDB, define data models and conventions, implement CMDB solutions, support service development projects, communicate with internal and external BWI customers, assist in introducing new Service Management platforms
Seniority
Senior, hands-on IC