Senior Service Manager für Sicherheitsgateways (m/w/d)
Core
Managing and optimizing IT services for security gateways (LAN, WAN, WLAN, RAS, Security) to ensure stable, secure, and efficient operations for the German Armed Forces.
Role type
Senior Service Manager (IT Infrastructure & Security)
Builds
Stable, secure, and efficient IT services for the Bundeswehr
Domain
Defense / Public Sector IT / Network Security
Required skills
Network architecture (packet filtering, ALG, IDS/IPS, redundancy), Service management (ITIL V3), Cost control, Vendor management, Agile methodologies, Stakeholder analysis, Contractual service delivery
Preferred skills
Public sector project experience, BSI compliance knowledge, Team leadership
Technologies
LAN, WAN, WLAN, RAS, Security gateways, DDI solutions, ITIL V3
Responsibilities
Ensure contractual service delivery for security gateway solutions, Manage and document service performance via KPIs, Control costs for service delivery, Analyze and document product requirements with stakeholders, Maintain transparent view of task backlog, Lead internal and external teams for service delivery