Specialist First Level Support (m/w/d) – Logistik und operative IT
Core
Central first-level IT support specialist for logistics operations, acting as the communication interface between process management, logistics, and IT, while managing operational challenges in tour management systems.
Role type
First Level Support Specialist (Logistics Operations)
Builds
Operational stability for logistics processes and tour management systems
Domain
Logistics / Retail IT
Deliverable
dashboards & analysis
Required skills
Intra- and transport logistics experience, First Level Support knowledge, MS Office, German (C1)
Preferred skills
Major Incident coordination, system implementation support, inventory management
Responsibilities
Analyze relationships and identify/resolve operational challenges in tour management (T&T-System / LVS), distribute and process first-level support requests, create analyses and evaluations, maintain master data in relevant systems, plan and conduct training, support system introduction and implementation, assist in inventory counts (quarterly/annual).