Kaufmännischer Mitarbeiter (m/w/d) im Bereich Kundenservice
Core
Customer service representative for a municipal utility company providing electricity, gas, and water services.
Role type
Administrative customer service specialist
Builds
Customer support and billing operations for a regional utility
Domain
Utilities (electricity, gas, water)
Deliverable
client delivery
Required skills
Customer service, billing administration, data management, tariff consultation, cross-departmental collaboration
Preferred skills
Experience in the energy sector, customer orientation
Responsibilities
Act as a personal contact for customers via phone or email, advise on products and tariffs, process registrations and billing inquiries, maintain master data, participate in debt collection management
Seniority
Entry-level to Mid-level