Sachbearbeiter im Fachdienst Soziales – Team Hotline/Postbearbeitung für die Wohngeldstelle (m/w/d)
Hybrid
Core
Handling housing benefit applications via hotline and mail, advising citizens, and processing paperwork for the City of Osnabrück.
Role type
Administrative case handler (housing benefits)
Builds
Housing benefit support services for citizens
Domain
Public administration / Social services
Deliverable
client delivery
Required skills
Application intake, citizen advising, document verification, case entry, form completion
Preferred skills
Customer contact, complaint management, hotline experience, teamwork, decision-making
Responsibilities
Accept housing benefit applications, advise applicants in person and by phone, check document completeness, enter cases into the system, support other case handlers