Mitarbeiter (m/w/d) für unser KundenServiceCenter
Core
Supporting customers with service and information tasks via phone and digital channels, processing orders, and managing account-related sales.
Role type
Customer Service Representative (Banking)
Builds
Customer service interactions and standardized banking product sales
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, order processing, appointment scheduling, basic sales, digital process usage
Preferred skills
Banking experience, German language fluency
Responsibilities
Answering customer inquiries via phone and digital channels, processing and documenting customer orders, scheduling appointments with advisors, conducting basic sales of standardized banking products, identifying customer needs and referring to specialists