Intake Officer – Sydney
Core
First point of contact for survivors seeking legal assistance, providing trauma-informed intake services, identifying legal and support needs, and facilitating referrals to internal and external services.
Role type
Client-facing Intake Officer
Builds
Legal and support service delivery pathways for vulnerable clients
Domain
Legal services / Social work / Trauma support
Deliverable
client delivery
Required skills
Trauma-informed support, cultural safety (Aboriginal and Torres Strait Islander), risk assessment, client documentation, referral management, database management, appointment scheduling
Preferred skills
Experience with child sexual abuse dynamics, multicultural engagement, digital telephone systems
Responsibilities
Conduct face-to-face and telephone intake assessments, document client interactions and risk issues, coordinate referrals to legal and financial counseling teams, liaise with multidisciplinary teams, manage appointment bookings
Seniority
Mid-level operational role