Customer Coordinator
Core
Connect Aurizon's coal haulage business with customers and Operations teams to ensure train schedule delivery and manage service standards.
Role type
Customer Coordinator (Supply Chain)
Builds
Coal haulage logistics services for mining and primary production customers
Domain
Rail freight / Coal logistics
Required skills
Supply chain management, customer relationship management, data analysis, stakeholder negotiation, incident management, reporting
Preferred skills
Tertiary qualifications, experience in supply chain forums, continuous improvement initiatives
Responsibilities
Receive, prioritise and authorise demand signals for Operations Teams; manage customer account enquiries including orders and network incidents; report and analyze customer cost recoveries; participate in Supply Chain forums; build and maintain customer relationships; support Key Account Management Team; implement customer experience and operational improvement initiatives