Mitarbeiter im Kundendienst (m/w/d)
Core
First point of contact for workshops, vehicle manufacturers, and industrial customers to provide spare parts for commercial vehicles and car trailers via phone and email.
Role type
Customer service representative (spare parts)
Builds
Spare parts orders and delivery tracking for commercial vehicles and car trailers
Domain
Automotive parts distribution
Deliverable
client delivery
Required skills
Commercial or technical training, experience in customer service or spare parts trading, knowledge of commercial vehicle technology, proficiency with electronic parts catalogs, telephone customer consultation, MS Office and Windows applications, ERP systems
Preferred skills
Experience in commercial vehicle or automotive sector
Responsibilities
Answering customer inquiries via phone or email, consulting on spare parts, converting inquiries into orders, managing orders from booking to delivery, handling complaints independently, coordinating with outside sales team
