Betriebsleitung Sicherheitsdienstleistungen (m/w/d) - Köln
Core
Operational leadership of a security services branch in Cologne, managing processes, staff, and client relationships.
Role type
Senior operations manager (security services)
Builds
Security operations and personnel services for clients in politics, business, and administration
Domain
Security services industry
Required skills
Operational leadership, process management, staff leadership, customer relationship management, contract compliance, recruitment, HR development, labor law knowledge, MS Office, Class B driver's license
Preferred skills
Security industry background, social and leadership competencies, flexibility, reliability, discretion
Responsibilities
Operative leadership of the branch, steering and supervising operational processes, leading and managing employees (especially shift leaders), customer care including feedback and complaint handling, ensuring contract-compliant fulfillment of business processes, conducting employee interviews, recruiting and developing staff, maintaining quality standards, documentation, and workplace safety