Call Center Agent (m/w/d) am Standort Bochum
On-site
Core
Contact existing customers and prospects via phone, chat, and email to provide expert advice, conduct sales conversations, and manage contract renewals and optimizations for project partners like freenet AG and Vodafone.
Role type
Customer service and sales agent
Builds
Customer retention and development services for telecom and internet providers
Domain
Telecommunications and Internet services
Deliverable
client delivery
Required skills
German language proficiency, telephone communication, sales aptitude, customer service orientation, computer literacy, multitasking
Responsibilities
Initiate contact with existing customers and prospects, conduct sales conversations for tariff changes and contract optimizations, provide information on products and tariffs, ensure customer satisfaction and quality standards
