Werkstattleiter (m/w/d)
Core
Leading a workshop team to repair and service CUBE bikes and e-bikes, ensuring quality work and customer satisfaction.
Role type
Workshop Manager (Bike Retail)
Builds
Bike repair services and customer support for CUBE bikes
Domain
Bicycle retail and after-sales service
Deliverable
physical/clinical work
Required skills
Technical understanding of bikes and e-bikes, Team leadership, Customer handling, Problem-solving, Precision and responsibility
Preferred skills
Master's degree in Mechanics or Mechatronics
Responsibilities
Lead the workshop team in coordination with store management, Plan staff scheduling and foster team development, Onboard new workshop employees, Handle service intake, complaints, parts ordering, and repair services, Ensure quality and care of all performed work, Process leasing, financing, and insurance