Mitarbeiter (m/w/d) Kundenbetreuung Inbound Troisdorf-Spich
On-site
Core
First point of contact for customers via phone, handling account inquiries, permissions, and payment transactions, and scheduling appointments for bank advisors.
Role type
Customer service representative (inbound)
Builds
Customer support interactions and appointment scheduling for a banking service provider
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Phone communication, customer service, appointment scheduling, documentation, independent work
Preferred skills
Personality, motivation, people-oriented, friendly communication, service mindset, reliability
Technologies
None stated
Responsibilities
Answer customer questions about accounts, permissions, and payment transactions; schedule appointments for bank advisors; document and process customer requests independently
Seniority
Entry-level