IT Mitarbeiter Service Desk (m/w/d)
Core
IT Service Desk specialist handling 1st-level support, incident resolution, and service request management for healthcare and social facility clients.
Role type
IT Service Desk Analyst
Builds
IT support services and digital transformation solutions for healthcare and social institutions
Domain
Healthcare / Social Services / IT Support
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Windows, Active Directory, network basics (IP, DNS, DHCP, VPN, WLAN), ITIL processes
Preferred skills
Healthcare domain experience, clinical information systems knowledge
Responsibilities
Single Point of Contact for customers, handling service requests and incidents via phone/email/portal, analyzing and resolving 1st-level issues, monitoring and reporting on tickets, collaborating with departments to improve service processes