Call Center Agent (m/w/d) Bestandskundenbetreuung Telekommunikationsanbieter
Core
Contact existing and potential customers via phone, fax, and email to provide expert consultation, conduct sales conversations, and manage contract changes and optimizations for telecom partners.
Role type
Customer service and sales agent
Builds
Contract renewals, tariff changes, and upsell/cross-sell for telecom partners like Vodafone and freenet
Domain
Telecommunications
Deliverable
product features
Required skills
German language (fluent), telephone communication, sales aptitude, customer relationship management, basic computer skills, multitasking
Preferred skills
Performance-oriented mindset, high quality awareness, teamwork
Responsibilities
Initiate contact with existing and potential customers, conduct sales conversations for tariff changes and contract optimizations, provide information on products and tariffs, perform upselling and cross-selling
Seniority
Entry-level, trained on the job
