Call Center Agent (m/w/d) Bestandskunden Telko
Core
Contact existing and potential Telekom customers via phone to provide expert consultation, conduct sales conversations for tariff changes and contract optimizations, and ensure customer satisfaction.
Role type
Sales-oriented call center agent
Builds
Sales conversations and contract management for telecom partners (e.g., Vodafone, freenet AG)
Domain
Telecommunications
Deliverable
product features
Required skills
German language proficiency, telephone communication, sales affinity, customer service orientation, basic computer skills
Responsibilities
Initiate contact with existing and potential customers, conduct informative sales calls for tariff changes and contract optimizations, provide information on products and tariffs, perform up-selling and cross-selling, recover lost customers, ensure customer satisfaction and quality requirements
