Disponent Paketdienstleistung / Logistik (m/w/d)
Core
Planning and optimizing delivery routes and vehicle utilization for a parcel delivery service, managing transport operators and drivers, and handling customer complaints.
Role type
Logistics dispatcher / Route planner
Builds
Delivery routes and schedules for DPD's parcel delivery network
Domain
Logistics / Parcel delivery
Required skills
Commercial training (e.g., forwarding agent), German language (B2-C1), route planning, vehicle utilization optimization, stakeholder management, complaint handling, shift work readiness
Preferred skills
Prior experience as a route operator, IT affinity
Technologies
IT systems for logistics dispatch
Responsibilities
Review quality KPIs for delivery routes and derive improvement measures, Check and optimize vehicle utilization and delivery performance, Plan and record pickups in logistics dispatch, Advise and support transport operators and delivery drivers, Define route plans jointly with transport operators, Process complaints and customer grievances