Call Center Agent (m/w/d) Vodafone Acquisition
Core
Handling inbound customer inquiries and actively selling telecom products (mobile, TV, internet) to existing customers via phone.
Role type
Sales-oriented call center agent
Builds
Telecom product subscriptions and upgrades for existing customers
Domain
Telecommunications / Customer Sales
Deliverable
product features
Required skills
German (fluent), telephone communication, sales persuasion, PC/database systems, customer service
Preferred skills
Career changers welcome, strong service orientation
Responsibilities
Answering customer inquiries, providing product information and pricing, processing orders via hotline, upselling and cross-selling, escalating customer issues
