Servicepartner DigitalFiliale (w/m/d) - Quereinstieg
Core
Handling digital customer inquiries via inbound/outbound calls, scheduling customer appointments, and identifying sales/cross-selling opportunities.
Role type
Customer service representative (digital channel)
Builds
Digital customer support services for a regional cooperative bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Verbal communication, customer service, digital application proficiency, sales identification, appointment scheduling
Preferred skills
Commercial training background, prior customer service experience
Responsibilities
Process digital customer inquiries, conduct inbound and outbound calls, schedule customer appointments, identify sales and cross-selling potentials, escalate relevant signals to appropriate departments