IT Service Manager (m/w/d) Usermanagement & IAM
Core
Manage user management and Identity and Access Management (IAM) processes, ensuring governance, compliance, and auditability for IT services.
Role type
IT Service Manager (User Management & IAM)
Builds
IT service processes, IAM policies, and service documentation
Domain
IT Service Management, Identity and Access Management
Required skills
IT Service Management, IAM, User Management, ITIL, Governance, Compliance, Process Optimization, KPI Management, Stakeholder Management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure governance, compliance, and auditability of IAM processes; Manage interfaces with business units, HR, IT Security, and Compliance; Plan, implement, and monitor IT service processes; Optimize service quality through KPIs and feedback; Develop IT Service Management standards and reporting.
Seniority
Mid-Senior, hands-on IC