EXPERT (m/w/d) Customer Service Innen- und Außendienst, Ranstadt
Core
First point of contact for customers, developing tailored concepts, managing service projects, and leading on-site commissioning for aseptic packaging machines.
Role type
Senior Customer Service Expert (Internal & External)
Builds
Customized service concepts and project deliverables for aseptic packaging machinery
Domain
Packaging machinery / Food & Beverage industry
Deliverable
client delivery
Required skills
Mechanical engineering knowledge, FS/FFS/VFFS technology expertise, process engineering knowledge, project management, on-site commissioning leadership, customer training facilitation, feasibility analysis, cross-functional coordination
Preferred skills
Dairy production knowledge, plant optimization experience, Mechatronics or Industrial Mechanic vocational training, Technician or Master qualification
Technologies
FS, FFS, VFFS machinery systems
Responsibilities
Manage existing customers addressing technical and economic aspects, conduct technical site surveys and function checks, perform feasibility analyses, lead on-site commissioning of new machines and modernizations, execute machine training for operators and maintenance technicians, coordinate internal interfaces (Engineering, Procurement, Assembly, Service), support customers in troubleshooting and plant optimization
Seniority
Senior, hands-on IC
