Mitarbeiter Dialogannahme / Serviceberater (m/w/d), Bielefeld
Core
First point of contact for workshop customers, providing service experience by consulting on maintenance, inspection, and repairs, coordinating workshop orders, and acting as the interface between customers and the workshop.
Role type
Service Advisor / Workshop Receptionist
Builds
Customer service experience and workshop order coordination for bicycle and e-bike maintenance and repair
Domain
Retail / Bicycle Service
Deliverable
client delivery
Required skills
Customer consultation, order coordination, status communication, invoicing support, vehicle handover, MS Office, digital systems
Preferred skills
Bicycle training, retail training, workshop software knowledge
Responsibilities
Consult customers on repairs, maintenance, and service; Accept bicycles and e-bikes for inspection or repair; Create and process workshop and service orders; Coordinate between customers and workshop; Inform customers about order and repair status; Support invoicing and vehicle handover
Seniority
Entry-level / Individual Contributor