Mitarbeiter (m/w/d) in der Bestandsbearbeitung Krankenversicherung - Schwerpunkt..., Hauptverwaltung
Core
Closing existing insurance cases for private health, mandatory nursing, and sick pay insurance, managing contract changes due to unemployment or insolvency, and handling correspondence with social offices.
Role type
Claims processing specialist (health insurance)
Builds
Insurance policy adjustments and customer service communications
Domain
Insurance / Health & Social Security
Deliverable
client delivery
Required skills
Contract law knowledge, customer service, written and telephone communication, data entry, Mahnschreiben creation, insolvency procedure handling
Preferred skills
Experience with GenesysCloud, TEWIS, ZINEX, KV2000, PDB, M-Text, MS-Office
Responsibilities
Review contract design for unemployment cases, execute legal consequences in insurance contracts, correspond with social offices, create collection letters, process debt applications, handle contract changes during insolvency procedures, advise and support customers and sales partners
Seniority
Entry-level to Mid-level