Forderungsmanagement, hW Plauener Straße
Core
Debt collection and social counseling for tenants in a municipal housing company, focusing on recovering arrears, negotiating payment plans, and coordinating with social services.
Role type
Debt collection specialist (housing sector)
Builds
Payment recovery plans and debt reduction strategies for tenants
Domain
Real estate / Social services
Deliverable
client delivery
Required skills
Debt collection, negotiation, social counseling, documentation, network building
Preferred skills
Digital literacy (ERP/MS Office), organizational skills, intercultural competence
Responsibilities
Evaluate debt lists and identify critical accounts, contact tenants to secure payments or negotiate installment plans, serve eviction notices to prompt immediate payment, provide social counseling and coordinate with public agencies (e.g., Employment Agency, Social Welfare Office), pursue and document rent and deposit payments from departing tenants, document account developments, coordinate with customer service teams, build networks with counseling centers and translators.
