Mitarbeiter Kundenservice & Werkstatt (m/w/d) , Hildesheim
Core
Handling customer orders, managing and processing bicycle repairs, advising customers on parts/accessories, and managing complaints, ordering, inventory, and shipping.
Role type
Customer Service & Workshop Technician
Builds
Bicycle repair services and parts sales for Lucky Bike retail customers
Domain
Retail / Bicycle Mechanics
Required skills
Bicycle mechanic training (Zweiradmechatroniker), customer service, order management, inventory management, shipping logistics, MS Office proficiency
Preferred skills
Warehouse management system (WMS) knowledge
Responsibilities
Accepting orders, managing and processing repairs, advising customers and selling parts/accessories, handling complaints with customers and suppliers, managing ordering, inventory, and shipping