Servicesachbearbeiter West (m/w/d), Wuppertal
Core
First point of contact for customers to ensure top-tier service quality in a hotline setting, providing technical consultation and managing service requests for CNC machining centers.
Role type
Senior IC service operations specialist (CNC machinery)
Builds
Service solutions and operational support for CNC vertical milling and turning centers
Domain
Manufacturing / CNC Machining / Industrial Automation
Deliverable
client delivery
Required skills
Technical knowledge of CNC machining centers, Customer consultation, Incident management, Service order creation, CRM documentation, SAP usage, MS Office, English communication
Preferred skills
Experience with tooling, SAP expertise
Responsibilities
Manage incident management including analysis and resolution, Evaluate and prioritize customer inquiries, Provide technical customer consultation, Create service offers and orders, Document in CRM and process orders in SAP, Plan and coordinate service interventions, Provide special tools and documentation, Support service technicians, Technically close out orders
Seniority
Mid-level, hands-on IC