Sachbearbeiter Reklamationen (m/w/d), Burbach
Core
Handling customer and internal complaints, defining corrective/preventive measures, and analyzing root causes for a defense technology manufacturer.
Role type
Quality Complaints Specialist
Builds
Corrective actions and quality reports for ballistic systems, vehicle protection, and optronics
Domain
Defense technology / Quality Management
Deliverable
dashboards & analysis
Required skills
Root cause analysis (5-Why, Ishikawa, 8D), CAQ systems, statistical analysis, product logistics, ISO 9001/9100 compliance
Preferred skills
Quality Management Representative certification, Babtec CAQ system experience
Responsibilities
Process customer and internal complaints, define immediate and corrective measures, support error cause analysis, document processes in CAQ system, organize product return and shipping, generate monthly complaint reports
Seniority
Mid-level, hands-on specialist