Customer Service Agent/in (m/w/d), Düsseldorf
Core
Handling customer inquiries and appointments for existing customers via phone, email, and live chat for a Volkswagen Group dealership.
Role type
Customer Service Agent
Builds
Customer service interactions and appointment scheduling
Domain
Automotive retail
Deliverable
client delivery
Required skills
Communication, customer orientation, empathy, structured work, organization, teamwork, German language, PC skills
Responsibilities
Contact existing customers, process customer inquiries, schedule appointments, handle live chat requests, develop work processes, undertake project-related tasks