Serviceassistent/in (m/w/d)
Core
Frontline reception and administrative support for Ford vehicle service customers, coordinating workshop appointments and managing customer data.
Role type
Service assistant (administrative & reception)
Builds
Customer service experience for Ford dealership service department
Domain
Automotive retail / Dealership services
Deliverable
product features
Required skills
Administrative data management, appointment coordination, billing and payment processing, MS Office proficiency, customer communication
Preferred skills
Commercial training background, structured work style, team collaboration
Responsibilities
Greeting and assisting customers as the first point of contact, organizing and coordinating workshop appointments, managing customer and vehicle data, creating invoices and handling cash transactions, coordinating replacement vehicles and rental cars, telephone customer support and scheduling, collaborating with the workshop and service team
Seniority
Entry-level, open to career changers