Patient Concierge Manager
Core
Lead a team to establish and cultivate a global service offering that coordinates patient travel logistics and reimburses out-of-pocket expenses for clinical trial participation.
Role type
Senior management of patient support services
Builds
Global patient travel and reimbursement service for clinical trials
Domain
Clinical research / Healthcare
Required skills
Team management, project management, global travel logistics, financial tracking, vendor coordination, process improvement, hiring and training, protocol review
Preferred skills
Spanish language, clinical research industry knowledge
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Generate workflow guidelines and training materials, assign staff to projects, review project bids against protocols, present service capabilities to clients, coordinate cross-functional procedures, develop financial tracking tools, manage vendor invoices, implement technology enhancements, evaluate and improve department processes, hire and train new staff, provide emergency travel assistance
Seniority
Senior, hands-on IC