Mitarbeiter Vertriebsassistenz & Kundenbetreuung (m/w/d)
Core
Sales assistant and customer service role coordinating the entire process from bicycle sales to final handover, managing administrative workflows, and handling customer communication.
Role type
Sales & Customer Service Assistant
Builds
Bicycle sales, leasing, and financing contracts
Domain
Retail / Bicycles
Deliverable
product features
Required skills
Administrative process management, Contract administration, CRM database management, Customer communication, Sales process coordination
Preferred skills
Experience with ERP systems, Experience with contract processing
Technologies
CRM databases, ERP systems, Modern software tools
Responsibilities
Coordinate the sales process from sale to handover, Administer and review bicycle leasing and financing contracts, Manage after-sales service intervals and customer feedback, Handle customer communication at the counter, phone, and email, Maintain and optimize the customer database