Mitarbeiter der Inbound-/ Outboundtelefonie (m/w/d)
Core
Central customer contact and information hub for a premium auto dealership, handling inbound/outbound calls and coordinating workshop capacity.
Role type
Customer Service Representative (Automotive)
Builds
Customer support interactions and workshop scheduling
Domain
Automotive retail and service
Deliverable
product features
Required skills
telephone communication, customer service, PC/MS Office proficiency, verbal expression, persuasion
Preferred skills
foreign languages, prior customer service experience
Responsibilities
Answering and forwarding incoming customer inquiries, providing initial product and service information, planning workshop capacity, ensuring professional Mercedes-Benz standard customer care