Telefonischer Kundenservicemitarbeiter (m/w/d)
Core
Handling incoming customer calls to provide professional solutions for private and business banking inquiries, including account setup, deposit assistance, and credit/debit card support.
Role type
Customer service representative (banking)
Builds
Customer support solutions for banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, account setup assistance, credit and card knowledge, negotiation skills, professional communication
Preferred skills
Banking training (Bankkaufmann), commercial training, prior service experience
Technologies
Online banking platforms
Responsibilities
Answer incoming calls, assist with account or deposit setup, resolve credit and card issues, guide customers through online offerings
Seniority
Entry-level to mid-level