Telefonischer Kundenservicemitarbeiter (m/w/d)
Core
Handling incoming customer calls to provide professional solutions for private and business banking inquiries, including account setup, deposit management, and credit/debit card issues.
Role type
Customer service representative (banking)
Builds
Banking services and account management solutions
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Customer service, account setup, credit and debit card support, online banking guidance, negotiation skills, professional communication
Preferred skills
Training as Bank Clerk (Bankkaufmann), commercial training, prior service experience
Technologies
Online banking platforms
Responsibilities
Answering incoming calls, assisting with account or deposit setup, resolving credit and card issues, guiding customers through online banking features
Seniority
Entry to mid-level, open to career switchers