Sachbearbeiter „Back Office“ (m/w/d)
Core
Processing supplier changes, meter readings, and billing data for a municipal energy utility.
Role type
Back Office Operations Specialist
Builds
Customer billing and account management processes
Domain
Utilities / Energy
Deliverable
dashboards & analysis
Required skills
ERP systems (Microsoft Dynamics NAV), data processing, customer service, billing procedures
Preferred skills
Technical or commercial training, energy sector experience, process optimization
Responsibilities
Process supplier changes and account moves, monitor meter readings, handle change requests and inquiries, resolve complaints, assist with annual billing, maintain master data in ERP, contribute to process improvements