EAP Consultant (gn)
Core
First point of contact for voiio members' psychosocial needs, connecting them with appropriate experts and services across all life situations.
Role type
Senior EAP Consultant
Builds
A modern EAP platform solution combining classic support aspects with digital tools
Domain
Mental health support / Employee Assistance Programs
Deliverable
client delivery
Required skills
Master's degree in Psychology, 5+ years in customer service (social/psychological context), technical affinity, fluent German, English communication
Preferred skills
Experience in corporate health management, ability to work weekends, process improvement mindset
Responsibilities
Advise members on psychosocial issues, refer them to suitable experts, maintain follow-up contact, recruit and manage EAP expert network, research external offers, implement process improvements
Seniority
Senior, hands-on IC