Fachinformatiker:in als Techniker:in Netzüberwachung
Core
Monitoring telecommunications and network systems, handling incoming incidents, and ensuring reliable system operation including outside standard business hours.
Role type
Network Operations Center (NOC) technician
Builds
Reliable operation of telecommunications and network systems
Domain
Telecommunications and Network Operations
Required skills
Technical understanding of telecommunications and network systems, incident analysis, escalation management, structured problem-solving, reliability under high incident volume
Preferred skills
Experience in technical support, NOC, Service Desk, or control center operations
Technologies
Telecommunications systems, Network monitoring tools
Responsibilities
Monitor telecommunications and network systems, accept and analyze incoming incidents and reports, escalate complex incidents to downstream departments, monitor escalation and troubleshooting processes, collaborate with technical teams and service interfaces, ensure reliable system operation outside standard business hours
Seniority
Entry-level to Mid-level, hands-on IC