AVP, National Accounts
Core
Manage and oversee assigned National Accounts business accounts for workers' compensation, auto, and general liability claims on guaranteed cost, high deductible, and self-insured retention bases.
Role type
Senior Account Manager (Claims)
Builds
Claims operations and service delivery for multi-line insurance accounts
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
People management, strategic planning, cost containment, case reserving, stakeholder communication, mediation/arbitration, TPA management, data analysis, Microsoft Office proficiency
Preferred skills
Multi-jurisdictional knowledge, high severity claims handling, active strategic discussion participation
Technologies
Microsoft Excel, PowerPoint, Word
Responsibilities
Provide technical expertise and oversight to staff handling claims; lead and manage Claims staff with focus on talent management and succession planning; manage staff performance and implement development strategies; collaborate with Underwriting, Risk Management, and Actuarial teams; execute cost containment strategies; develop annual operational goals and budgets; ensure accurate case reserving; communicate with underwriters, brokers, and reinsurers; attend mediations, arbitrations, and trials; manage TPA relationships.
Seniority
Senior, hands-on IC with management accountability