AI Engineer, Community Support Engineering
Core
Building next-generation Retrieval-Augmented Generation (RAG) platforms and AI-powered support surfaces like the Help Center to enhance customer service for Airbnb's hosts and guests.
Role type
Senior IC AI Engineer (RAG & Knowledge Management)
Builds
Scalable, highly available RAG systems and AI-driven contextual in-product support applications.
Domain
Travel technology, Customer Support, AI/ML
Deliverable
production ML models | product features
Required skills
Backend programming (Java/Kotlin/Scala/Python), Large-scale system architecture, API design, Data pipeline engineering, Algorithm optimization, Data-driven decision making, Technical trade-off analysis
Preferred skills
RAG system development, Search and retrieval systems, Ranking algorithms, Agentic Systems
Technologies
RAG, Search, Retrieval, Ranking, Agentic Systems
Responsibilities
Design and build end-to-end AI-powered product solutions for customer service, Analyze data and run experiments to improve knowledge management services, Optimize system availability, performance, and scalability, Collaborate with cross-functional teams on technical foundations and AI tooling
Seniority
Senior, hands-on IC