Anwendungstechniker (m/w/d) Technical Customer Service Folie
Core
Leading technical contact for selected customers, evaluating technical feasibility, developing solutions, and managing customer complaints and root cause analysis for foil products.
Role type
Senior IC technical application engineer (foil industry)
Builds
Technical solutions and qualification strategies for external smelters and foil customers
Domain
Metals & Mining (Foil/Aluminum industry)
Deliverable
client delivery
Required skills
Metallurgy, Materials Engineering, Mechanical Engineering, Technical customer service, Root cause analysis, Experimental design, Project management, Recycling processes, Supply chain management
Preferred skills
First experience in application technology or technical sales, Travel readiness, Office applications
Technologies
Office applications
Responsibilities
Advise customers on technical application questions, Evaluate customer requests for technical feasibility, Develop solutions with internal interfaces, Manage test planning and execution for new technical inquiries, Process and analyze customer complaints, Act as central contact for the Foil BU and R&D on external smelter topics, Support recycling projects to transform product portfolio, Close internal and external scrap loops with planning and SCM