Senior Fleet Coordinator - Kfz-Technik & Fahrzeugmanagement (m/w/d)
Core
Senior Fleet Coordinator ensuring safe mobility and operational excellence for customers by managing service, repair, and breakdown cases while optimizing fleet availability and processes.
Role type
Senior Fleet Coordinator (Automotive)
Builds
Fleet operations, repair workflows, and customer service solutions for a car subscription platform.
Domain
Automotive / Mobility / Fleet Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automotive background (Kfz-Meister, Servicetechniker, or equivalent), Service advisory experience, Multitasking, Customer communication, Process optimization
Preferred skills
CRM/Ticket system experience (Zendesk, Salesforce), Team coaching
Technologies
Zendesk, Salesforce
Responsibilities
Coordinate service, repair, and breakdown cases; Ensure compliance with maintenance and inspection deadlines; Analyze and optimize fleet management processes; Handle complex customer cases; Coach team members on operational issues
Seniority
Senior, hands-on IC
